Moss Agate Necklace

PROCESSING TIMES

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation. Processing times may be extended due to a high volume of orders or postal service closures.

U.S. SHIPPING

Shipping charges for your order will be calculated and displayed at checkout. All domestic U.S. orders will be charged a flat shipping fee of $4.00, or you may choose an expedited rate at checkout. All U.S. orders are shipped via USPS Ground Advantage unless an expedited rate is selected.

INTERNATIONAL SHIPPING

Orders outside of the United States are shipped via USPS First Class International and may be subject to import duties and taxes (including VAT), which are the sole responsibility of the buyer. These fees are not included in the shipping price displayed at checkout. Please understand your country's duties and taxes before placing an order. Unfortunately we cannot offer free shipping or shipping discounts on international orders.

TRACKING YOUR ORDER

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at moonriserocks@gmail.com with your name and order number, and we will look into it for you.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Gift cards, trinket confetti, tarot readings, and custom orders are not eligible for returns or exchanges.

To start a return, please reply to your order confirmation email to request which products you would like to return. You can also contact us here.